Every incoming phone call to your community can be an opportunity to increase resident retention, convert prospects, and deliver incredible customer service. As you know, your on-site and maintenance teams can’t always be waiting by the phone.
Knowing this, Central Media is proud to announce our newest technology: CallAssist 24/7, an Interactive Voice Response (IVR) system created for making life easier for your team while keeping your residents happy.
CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call. STREAMLINE COMMUNICATIONS Streamline communications between leasing, maintenance, and residents NEVER MISS Never miss a call from a prospective resident ANY DEVICE No app to download: Our tools work on any mobile phone TRACKING Track activities including maintenance requests and work orders PHOTO IDENTIFICATION Send residents a photo of the technician assigned to emergency request PHOTO/VIDEO DOCUMENTATION Allow residents to send a photo or video of their maintenance issue EMAIL REPORTING Provide one simple email detailing the previous evenings activity AFTER HOUR SCHEDULING Easily create and adjust after hours maintenance schedules LIVE COMMUNICATION Real-time communication during office hours