Call Assist 24/7

Every incoming phone call to your community can be an opportunity to increase resident retention, convert prospects, and deliver incredible customer service. As you know, your on-site and maintenance teams can’t always be waiting by the phone.
Knowing this, Central Media is proud to announce our newest technology: CallAssist 24/7, an Interactive Voice Response (IVR) system created for making life easier for your team while keeping your residents happy.

Multi-Family Services

CallAssist was built specifically for the multifamily industry to meet the needs of your busy on-site and maintenance teams. Our solutions manage your calls, automate your call routing, easily create schedules for your emergency on-call maintenance team, and provide intuitive tools to manage resident and leasing inquiries so you capture every call.STREAMLINE COMMUNICATIONS Streamline communications between leasing, maintenance, and residentsNEVER MISS Never miss a call from a prospective residentANY DEVICE No app to download: Our tools work on any mobile phoneTRACKING Track activities including maintenance requests and work ordersPHOTO IDENTIFICATION Send residents a photo of the technician assigned to emergency requestPHOTO/VIDEO DOCUMENTATION Allow residents to send a photo or video of their maintenance issueEMAIL REPORTING Provide one simple email detailing the previous evenings activityAFTER HOUR SCHEDULING Easily create and adjust after hours maintenance schedulesLIVE COMMUNICATION Real-time communication during office hours